FOR WHOM, FOR WHAT?
FOR WHOM, FOR WHAT?
FOR WHOM, FOR WHAT?
For establishments
(restaurants, caterers or other professions in the hotel and catering industry)
Who want even more success and who want:
Evaluate Yourself
Know what happens when the boss is not there
Testing the consistency of a concept
Concrete avenues for improvement
Optimize the customer experience before-during-after
In addition to this, you will need to know more about it.
In addition to this, you will need to know more about it.
1. Analysis
A methodology worked with care and based on the analysis of the complete cycle of the customer experience:
before - during - after.
Which means that before coming to you, we study your concept, your communication and your visibility!
In addition to this, you will need to know more about it.
This phase allows, among other things, to identify the promises made to customers through different communication channels.
2. Mystery visit
Mystery visit on site by a catering professional, completely neutral and objective,
with respect and discretion.
Possibility of scenario according to your needs.
In addition to this, you will need to know more about it.
In addition to checking the quality of the welcome, the service and the food, the cleanliness, the displays, etc., we also take care of the "after" in the customer experience cycle to ensure the monitoring of the quality of service (forgetting an object on site, customer loyalty, etc.)
3. Report
You will then receive a complete and detailed report, with our observations but not only ...
In addition to this, you will need to know more about it.
The report also provides information on areas for improvement and personalized advice , which is our "extra tip".
In addition to this, you will need to know more about it.
In addition to this, you will need to know more about it.